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No cancel of order will be accepted. All whiskies sold are sealed by original distilleries, bottlers or merchants unless stated otherwise. Every bottle will be checked by our Whisky enthusiast before shipped, and those special, rare or old bottles will be individually examined and photo recorded.
The members of The Rare Malt will try their utmost effort to handle your precious whisky. The circumstances for return and refund for order should be uncommon. If there is such unexpected situation for request of return and refund for order, please email us [email protected] with details of the problem.
Please note that request for return and refund for order shall be raised within 14 calendar days upon shipment arrived at airport, port, customer, post office or courier of the destination country/district/area, at the soonest point.