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Personal Privacy

The Rare Malt respects your privacy and has put appropriate measures in place to ensure that we do not collect any personal information beyond what is necessary to provide our services to you and to protect the account you hold with us.

All personal information of customers (refer to both buyers and recipients), including but not limited to name, billing and recipient address, phone number, email address, login password etc., will be processed via our secure server with SSL, and the data will be encrypted throughout the Internet transactions.

All information (exclude customer's account information at theraremalt.com) will be discarded upon the completion of transaction. All credit card payment, e-wallets payment data will directly be processed by Stripe via their SSL payment gateway. The Rare Malt will not directly process or retain any payment related information.

General
Please read all sections of our Terms and Conditions before placing any orders. Please note that placing an order signifies Customers (refer to both buyers and recipients) the acceptance of all TERMS AND CONDITIONS of The Rare Malt.

Ordering
Thank you for your order. All orders will be processed by Ordering System of The Rare Malt but our members will check counter-check each order one-by-one. Please allow 2 working days for your order processing. Once the order being processed, The Rare Malt will notify you via email. Please be noted that the right of sales of any goods is retained by The Rare Malt. The Rare Malt reserves the right to proceed or cancel any order. For order canceled by The Rare Malt, full payment being made shall be refunded in due course.

Minimum Legal Age Requirement
Customers (refer to both buyers and recipients) shall reach the legal age for buying and/or consumption of alcohol in their respective country/district/area. Customers shall confirm and undertake the responsibility for compliance of relevant laws and regulations of minimum legal age for buying and/or consumption of alcohol in their respective country/district/area.

Law of Hong Kong
Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.

Payment
Payment for orders shall be settled in full amount before shipment. For details, please refer to "Payment Option".

Taxes & Duties
All prices listed on The Rare Malt do not include any taxes and/or duties. The Rare Malt shall not be responsible for any taxes and/or duties payment, import procedures and custom declaration. Customers (refer to both buyers and recipients) shall personally handle any issues and/or charges, if any, arising from taxes and/or duties, import procedures and customer declaration. For information about custom policies and relevant laws and regulation, please contact local country/district/area before placing order with The Rare Malt.

Conditions of Goods
Please understand that the conditions of goods may be varied from bottle to bottle especially for old bottlings and limited edition. In any circumstances, once submitting an order that the Customers (refer to both buyers and recipients) signify to confirm and accepted this term.

Delivery Information
The Rare Malt appoints courier or express post agents the transportation services providers. The delivery time normally takes 3 to 14 days (excluding customs clearance at destination). The staff members of The Rare Malt will do their best to pack your whisky that the risk of damage in transportation shall be minimal. Please understand that The Rare Malt cannot guarantee for conditions of parcel handling by post office or courier. The Rare Malt will not handle any processes or undertake any liabilities regarding to import declaration, duty/tax and any custom related issues. Customer shall bear and pay for fees and/or expenses incurred from return or non-recipient of parcel due to custom related issues or incorrect/incomplete address provided by the customer.

Returns Information
No cancel of order will be accepted. All whiskies sold are sealed by original distilleries, bottlers or merchants unless stated otherwise. Every bottle will be checked by our Whisky enthusiast before shipped, and those special, rare or old bottles will be individually examined and photo recorded. The members of The Rare Malt will try their utmost effort to handle your precious whisky. All sales are final: The Rare Malt does not accept returns, exchanges or refunds, including for change of mind. If a parcel arrives damaged, please email us with photos on the day of delivery so that we can follow up with the courier.

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