FAQ

Ordering & Pickup

Can I buy now and pick up later?

Yes. Purchasing online is how we reserve a bottle for you: paid orders are held for up to 90 days, and we do not hold items without payment. At checkout, enter our shop address as the shipping address (no delivery fee applies), select your pickup date, and note "in-store pickup" in the order comment. Collect any day from 12:00 to 20:00 with your order number.

Is it in stock?

Products that can be added to the cart are in stock — our website is synced with the shop in real time, so what you see online is what is on the shelf. If only one bottle can be added to the cart, it is the last one. Price, bottling year, batch and whether the box is included are shown on each product page. Popular bottles can sell out at any time; if you want to be sure a bottle is waiting for you, purchase it online first and collect it when you arrive. Restock dates cannot be confirmed, so for a sold-out item please sign up for the restock alert on the product page.

When will it be restocked?

Restock dates cannot be confirmed, and some limited releases will not return. Please check the website; you can sign up for restock alerts on the product page and will be notified by email when the item is available.

Can you hold a bottle for me to buy in store?

We only hold items that have been paid for. To secure a bottle, purchase online and collect within 90 days; the shop price is the same as online.

Local Delivery

Delivery fee and time

Free delivery on orders over HK$500; a HK$50 fee applies to smaller orders. Standard delivery takes 2 business days by SF Express, and you may select a delivery date within 90 days at checkout. Sunday delivery cannot be guaranteed; please choose a weekday. SF stations and lockers are accepted as delivery addresses.

Can I receive it sooner?

Standard delivery is 2 business days. If you need it sooner, place the order and contact us with your order number and the required date; we will do our best but cannot guarantee it in advance.

Hotel delivery

Yes — and you can place the order before you arrive in Hong Kong. Enter the hotel address as the shipping address and the name on your hotel booking; standard delivery takes 2 business days, so order at least 2 business days before the date you want. Hotel deliveries are received by the hotel concierge (couriers do not deliver to rooms): the concierge holds the parcel under your booking name, so it is fine for it to arrive before you check in. When you arrive, simply ask the concierge or front desk for your parcel with your booking details. If you need it sooner than 2 business days, contact us and we will see whether a special arrangement is possible.

Payment & Pricing

Payment methods

Credit card (Visa, MasterCard, American Express), Apple Pay and Google Pay are processed by Shopify. WeChat Pay, Alipay, AlipayHK, PayMe, FPS, UnionPay and Octopus are processed by QFPay: select "QFPay Secure Checkout 2.0" at checkout and choose your method there. In store we accept the same methods, plus cash.

Cash discount and promotions

Cash payment in store receives a 3% discount. Online orders are paid by card and the discount does not apply. We do not offer coupons or volume discounts; any reduced items are shown on the website.

Currency and tax

All prices are in Hong Kong dollars (HKD). Hong Kong has no sales tax and no tax refund; the listed price is the final price. For international orders, duties in the destination country are separate.

International Shipping

Do you ship to my country?

We ship by DHL to the countries listed on our International Delivery page, where rates are shown by number of bottles and you can check out directly. Delivery takes 3–14 days, excluding customs clearance. We cannot ship to P.O. boxes. If your country is not listed, contact us by WhatsApp, email or Instagram with your full address and we will get you a quote.

Duties and taxes

Our prices do not include duties or taxes. Customs in the destination country may charge import duty and tax on arrival; this is the customer's responsibility and cannot be estimated in advance. Costs arising from parcels held or returned due to customs issues or incorrect addresses are also borne by the customer.

Shop & Contact

Shop address and hours

Shop S13, B/F, Heath, 36-44 Nathan Road, Tsim Sha Tsui (near Chungking Mansions)
Open daily 12:00–20:00, including public holidays

Google Map: maps.app.goo.gl/1Pvh5fNmPoTtLQpr9

Walking directions (Instagram video): instagram.com/reel/CkAba_mrJej

Contact us

WhatsApp / phone: +852 91375657
Email: contact@theraremalt.com
Instagram: @trm.whisky.shop
Website chat: the chat button on this site

Any channel works. We reply during opening hours, 12:00–20:00 daily.

Orders

Can I change or cancel my order?

Once an order is placed and paid, it cannot be changed or cancelled. Please check the items, quantity, delivery date and address carefully before checking out.

Invoices and delivery issues

For an invoice with your company name, send us your order number by WhatsApp, email or Instagram and we will email you a PDF. If there is a problem with your delivery, contact us within 14 days with your order number and photos.